Plugs & Liners

Claims 101 for plugs & liners

Plug & Liner Claims

Does something not look right? Do not worry, our vendors guarantee their plants! Please call us right away at 800-544-7938 to report shipping damage or quality concerns.

To ensure the maximum refund and most efficient processing, please contact Harris Seeds, not the vendor. As the broker, Harris Seeds is responsible for refunds and coordinating replacement orders

Key things to know about plug & liner claims

  • Claims are time sensitive – concerns should be reported within 24-48 hrs of receiving an order and must be completed within 30 days.
  • Please note any quality issues or carrier damage on the driver’s delivery report.
  • Do not refuse delivery.
  • For pickup orders: Review paperwork and plant material before signing for your order.
  • Do not discard damaged plant material.
  • Photographic evidence is required and helps expedite the claim.
  • **Pleasant View Gardens only- All plant material that has been damaged in delivery must be returned to Pleasant View Gardens on the day of delivery for credit to be issued.

Receiving Guide

Damaged or missing items?

To Place a Claim

Replacement Orders

Replacement orders are treated like a new order, to start. Please consider order minimums and boxing requirements.

  • Replacement trays are full trays.
  • Some vendors will waive freight on the replacement order, some will refund freight on the original order.
  • For cash customers, payment is due at order placement.
  • Once credits have been issued by the vendor, a refund will be issued to the original method of payment.
  • Consider Harris Seeds Credit Terms for faster, hassle-free (replacement) order processing.
Only need to replace a tray or two?
  • Four Star only charges freight for the replacement trays – consider filling your box for “free” shipping on any additional trays!
  • Raker Roberta’s only charges freight by the tray – consider ordering your replacements through this vendor instead.
  • The ‘below minimum fee’ can be requested to be waived on replacement orders.

Download our Receiving and Claims guide

Download our guide

Haven’t chosen a vendor yet?

We partner with the country’s leading plug & liner grower specialists to provide you the highest quality young plants.

Raker-Roberta's

The leading wholesaler of custom grown young plants, servicing the North America market for over 41 years and supplying over 3,000 plant varieties to greenhouses and nurseries around the planet.

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Four Star Greenhouses

Produces superb young plants and finished crops. The #1 supplier of Proven Winners® plants and products worldwide, dedicated to providing the best plants, products, programs and services possible.

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Pleasant View

Your success depends on more than just the highest quality plants – you need a supplier who delivers unparalleled support. The promise to provide outstanding plants and service are the values that PVG was built on.

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Gro’n Sell

Known industry wide as a wholesale grower of high-quality starter plants for annuals, perennials, herbs, vegetables, and specialty products. They provide plants with service, variety, and value you can trust, time and time again.

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Mast Young Plants

MYP is Making You Priority every step of the way. Devoted to the best growing and production, research, trialing, and shipping methods so that you receive superior quality plant material to grow your business.

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