Plug & Liner Claims
Does something not look right? Do not worry, our vendors guarantee their plants! Please call us right away at 800-544-7938 to report shipping damage or quality concerns.
To ensure the maximum refund and most efficient processing, please contact Harris Seeds, not the vendor. As the broker, Harris Seeds is responsible for refunds and coordinating replacement orders
Key things to know about plug & liner claims
- Claims are time sensitive – concerns should be reported within 24-48 hrs of receiving an order and must be completed within 30 days.
- Please note any quality issues or carrier damage on the driver’s delivery report.
- Do not refuse delivery.
- For pickup orders: Review paperwork and plant material before signing for your order.
- Do not discard damaged plant material.
- Photographic evidence is required and helps expedite the claim.
- **Pleasant View Gardens only- All plant material that has been damaged in delivery must be returned to Pleasant View Gardens on the day of delivery for credit to be issued.
Receiving Guide
Damaged or missing items?
To Place a Claim
Replacement Orders
Replacement orders are treated like a new order, to start. Please consider order minimums and boxing requirements.
- Replacement trays are full trays.
- Some vendors will waive freight on the replacement order, some will refund freight on the original order.
- For cash customers, payment is due at order placement.
- Once credits have been issued by the vendor, a refund will be issued to the original method of payment.
- Consider Harris Seeds Credit Terms for faster, hassle-free (replacement) order processing.
- Four Star only charges freight for the replacement trays – consider filling your box for “free” shipping on any additional trays!
- Raker Roberta’s only charges freight by the tray – consider ordering your replacements through this vendor instead.
- The ‘below minimum fee’ can be requested to be waived on replacement orders.
Download our Receiving and Claims guide
Download our guide